Have you ever found out an employee’s references were completely fabricated?
That’s what happened to the Xref team, and it inspired the creation of Xref, an automated reference-checking platform that is an innovator in the use of AI in HR recruiting. Today the Australia-based company has offices in four countries and product offerings in 12 languages.
So who better than Xref’s chief technical officer, Tim Griffiths, to demystify the world of AI for us? Griffiths joined us from Sydney to talk about how HR recruiters can embrace the world of AI, and he provides some great practical advice to get you started.
We also speak with Sarah Wilson, head of people at SmartRecruiters, about the challenges technology presents for hiring, and what we can expect from the future of HR tech.
Listen to the full conversation or read the recap below. Subscribe so you never miss an episode.
How to Embrace AI
AI is still in its infancy, and Griffiths says it’s fine to sit on the sidelines for now and see how things shake out. But if you do decide to jump in, remember that you’re using technology that’s in its very early stages. Things are not going to work perfectly right away. “You’ve got to take a very careful look at the way it’s implemented,” Griffiths says.
This includes analyzing how your AI tools work for you. Griffiths says you should constantly be considering the effects such tools are having on your effectiveness: “Is it enhancing it? Is it augmenting it? Or is it hindering it?”
But remember that AI is not a replacement for decision making. Companies like Xref provide products and services that are simply new twists on old methods. For example, you’re no doubt being swamped with applications. AI tools give you the ability to sort through high volumes of resumes, work that could take days for a non-automated team. “We handle the heavy lifting for you,” Griffiths says, “allowing you to make really good decisions based on the data in front of you, but also get back to the reason why you’re in HR in the first place.”
Education, Education, Education
HR recruiters have an exciting future ahead of them, but it’s a future that will require new skills. When Griffiths talks about the skills we need, he doesn’t get specific. Instead he recommends something more important: an attitude of embracing education.
“The job of a recruiter, really, is understanding some of the new tech that’s coming through — but also what that means,” he says. “It’s really just keeping on top of [your] industry in the area that you are interested in and the software that sits around.”
With AI and technology becoming more and more prevalent, education will be more important than ever. Griffiths predicts that the AI revolution will also bring us more software and sleeker tools, and we’ll need the knowledge to use them properly — and to be able to we can identify tools we actually need vs. things that are just shiny and new.
Technology Is a 2-Way Street
While we’re all excited about technology, Sarah Wilson wants us to remember that recruiters are not the only people with access to new tools. Candidates now have access to more information than ever before. Job websites pair candidates with potential positions with an efficiency humans could never match.
That’s right — your candidates are employing AI to guide them to you. Wilson says candidates are also placing more importance on peer references and research, hoping to find an employer that matches their skills and their values. This means your employer brand is even more important, and your employees — and the references they provide — are the most important part of your brand. “If you don’t have great references out there in the market, it can be really, really challenging to attract the right kind of talent for the roles that you have today,” Wilson says.
Resources Mentioned in This Episode
This episode is sponsored by Xref.